Unpaid – Order has incomplete or invalid payment details.Pending – Order has been approved and is waiting for fulfillment confirmation. To finalize the payment, using the card you have used before or using another card, access the link ‘View order details’, then press ‘Finalize’ at the bottom of the page, under ‘Follow up’.Finished – Order is paid and fulfilled.The orders can have the following statuses: Order date is the date the order was placed on the Bitdefender website. Here you can see a complete list of all your purchases placed on in reverse chronological order. Type in the e-mail address associated with your Bitdefender order, then click on Send access link.Ģ. How to reallocate a device to another Bitdefender subscription.How to activate a Bitdefender subscription.How to restore in-app purchases if your Subscription is not added to Bitdefender Central.reallocation can and will be made automatically from an expired service onto a valid one.reallocation cannot be made to an expired or invalidated service.You can choose to switch a device from a Bitdefender Total Security for 5 devices subscription to a Bitdefender Total Security for 10 devices subscription) device variation is not important in this case (e.g.a service is considered compatible for reallocation if it contains at least the same apps as the existing service.Choose this option when you want to free up slots from a subscription. On the actual device, the product will be displayed as having no active subscription, with an incentive to buy more slots if the slots have been occupied in the meantime or to buy a subscription for a different or same Bitdefender product.Ī few rules apply when reallocating a device: Change allocation to another Bitdefender subscription from your Central account.Keep current allocation. No changes will be made to the current device.Click a device to modify its current allocation. Here you can see all devices that use this Bitdefender subscription.Ħ. Choose Manage Device Allocation from the drop-down menu.ĥ. Click on the Manage button from the subscription card.Ĥ. Once a device has been assigned to a certain Bitdefender service, you can choose to relocate it to a different compatible service, in order to free up space on that service, or to make better use of another license/subscription:ģ. Follow the on-screen steps to install Bitdefender on a new device. Click on Install protection on a new device from the subscription card with 0 active devices.Ĥ. If no devices are currently allocated to a service, you have the option to install Bitdefender from My Subscriptions:ġ. The extension is now visible in your Bitdefender Central account. Select Extend validity, then click on CONFIRM ACTIVATION. Next, click the + Activate with code button, then input the code in the corresponding field.ĥ. Access the My Subscriptions panel located on the left side of the page.ģ. Log in to your Bitdefender Central account at Ģ. To add the validity of an activation code to your existing Bitdefender subscription, follow these steps:ġ. two subscriptions Bitdefender Total Security for 5 devices), during the activation of the second subscription you will have the possibility to merge them into a single subscription, with extended validity. If two subscriptions are identical and cover the same number of devices (e.g. How do I add its validity to my subscription? Bitdefender Total Security for 5 devices and Bitdefender Total Security for 10 devices). Note: A single Central account supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product (e.g. Enter the code in the corresponding field, then press ACTIVATE. If you don’t have an account, choose to create one.Ģ. Click on the My Subscriptions panel, located on the left side of the page.Ĥ. Log in to your Bitdefender Central account at. To activate a Bitdefender subscription using a code received when purchasing the product:ġ.
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